Return & Refund Policy

At LAVRENTIYY, we prioritize customer satisfaction and stand behind the quality of our outdoor products. If you are not completely satisfied with your purchase, we offer a clear and transparent Return & Refund Policy to ensure a seamless shopping experience.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:
✔ The item must be unused, undamaged, and in its original packaging.
✔ The return request must be initiated within 30 days of delivery.
✔ Proof of purchase (order confirmation or receipt) is required.

The following items are not eligible for returns:
✘ Items marked as "Final Sale" or clearance items.
✘ Used, washed, or altered products.
✘ Customized or personalized products.
✘ Products with missing parts or packaging.

2. Return & Refund Process

To request a return or refund, please follow these steps:

1️⃣ Contact Us – Email us at [email protected] with your order details.
2️⃣ Receive Return Instructions – We will provide you with the correct return address via email. Do not ship the product back to the original address without confirmation.
3️⃣ Ship the Item – Pack the product securely and ship it back to the provided return address.
4️⃣ Processing Time – Once we receive and inspect the item, we will process the refund or exchange within 5-7 business days.
5️⃣ Refund Issuance – Refunds will be credited to the original payment method (PayPal) within 3-10 business days, depending on your bank.

3. Return Shipping & Fees

For defective, damaged, or incorrect items: We will cover all return shipping costs and provide a full refund or replacement.
For non-defective returns (e.g., change of mind): The customer is responsible for return shipping fees.
Restocking Fee: No restocking fees apply – we ensure a worry-free shopping experience.

4. Important Return Guidelines

🚫 Do not send returns to the original shipping address. The return address will be provided via email after your return request is approved.
📦 Proper packaging is required. Returns must be securely packed to prevent damage during transit.
⏳ Processing Time: Once received, returns are processed within 5-7 business days. Refunds may take 3-10 business days to appear in your account.
🔄 Exchanges: If you need to exchange an item, follow the return process and place a new order for the desired product.

5. Contact Us

If you have any questions or need assistance, feel free to contact us:

📧 Email: [email protected]

📍 Return Address: Will be provided upon request via email.

We are committed to providing you with the best shopping experience and ensuring that all your concerns are addressed efficiently!